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Old Accounts From DownwindMarine.Com

Accounts on our old site Downwind Marine, are no longer active. Our new site is a completely new system and we cannot access accounts from our previous site.

You can create a new web account here

If you have an in-store account, you can request to access it on our website here.

Shipping outside USA and Canada

When attempting to ship outside of USA or Canada. Please use our store address as the ship to location and then list your address in the order comments section on the checkout page. We will contact you with updated shipping costs. Please note that the CA tax that you will be charged at checkout will be put towards the updated shipping cost.

 

Address: 2636 Shelter Island Dr

City: San Diego

State: California

Country: United States

Zip Code: 92106

Already have an in-store account?

You can request to create a web account that is linked to your existing in-store account here.  Please note that you will need your customer account number.

If you do not have an in-store account, you can create a new web account here.

Freight/shipping costs

You can use our website to get the prices on all items, including the price of available shipping options, by putting an item in your “Shopping cart” and clicking “Checkout.” Then, enter your shipping address on the next page. This will allow you to see the full price of a potential purchase before entering any payment information.

Please note that most orders ship from our location within 2 business days of order placement.

International customs fees

Please note that we are not responsible for, nor are we able to estimate or quote, the customs duties, taxes, port handling charges or other customs charges for orders shipped outside the United States. These fees are the responsibility of the consumer. Please also note that your country’s customs process may delay delivery of your order.

International tracking

The USPS® computer system cannot track your package once it leaves the U.S. via plane. From that point on, packages are tracked only by the mail service of the destination country, territory or protectorate. Frequently, there is no interface between USPS® and these foreign mail services. For this reason, many of our customers use UPS® or FedEx®, even though they are more expensive.

Overpriced Priority Mail International

Our website is plugged directly into the USPS pricing table, but some Priority Mail International shipments end up costing us less. We’ll refund the difference.

Returns

If you need to return an item, please contact us within 30 days of purchase for a Return Authorization number. You may ship via the least expensive freight option available to you. Life rafts, cut goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair, refund or replacement only at the manufacturer’s discretion. Returns may be subject to a restocking fee.

Tax refunds

Our website will always Charge San Diego sales tax on orders shipped to customers within California. Orders shipped outside of California will not be charged San Diego sales tax.

If you have a tax exemption please contact our store accounting department to setup a wholesale account with our website.

GROUND FREIGHT ONLY: This icon indicates that the product is not available for airfreight due to federal regulations. We can only ship it via ground services in small quantities within the contiguous (lower 48) United States

 

DISCONTINUED/STORE CLOSEOUT: Products with these icons have either been discontinued by the manufacturer, or we will no longer be selling them. These items are while supplies last, and we will not be getting anymore in stock. If you purchase more than we have in stock, we will email you to confirm if you would like us to send what we have on hand, or cancel the order.

 

SPECIAL ORDER ITEM: Products with this icon are only available via Special Order. For these items, please call our store to order.

 

 

IN STORE ONLY: This means that we cannot ship this item, and it can only be purchase in one of our store locations.

If you haven’t found an answer to your question from above, please contact us.

Privacy Statement / Terms & Conditions

We respect your privacy!

Any and all information collected on this site will be kept strictly confidential and will not be
sold, reused, rented, disclosed or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that
you have not consented to. If you have any questions, please feel free to call or e-mail us.

TERMS & CONDITIONS

PRICES: Prices are subject to change. We are constantly updating our prices to keep them as accurate as possible, but sometimes we miss one or two. If your invoiced price on an item should actually be lower, you will be charged the lower price. If there has been an increase or an error in pricing on the web, we will e-mail you with the new price for your approval before processing your order.

WEEKEND DELIVERIES: Please note that while Saturday deliveries are generally provided by USPS Priority Mail, we do not offer Saturday or Sunday deliveries for shipments via other delivery and freight services. This includes expedited shipments via UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Air, UPS Worldwide Express, as well as comparable services from FedEx and other carriers.

SPECIAL SHIPPING: Some items require Special Shipping. We will notify you of this in bold print in various places before you checkout. In such a case, we will e-mail you with the additional shipping charges for your approval before processing your order.

RETURN POLICY: If you need to return an item, please contact us within 30 days of purchase for a return authorization. Return merchandise will not be accepted without authorization.

Merchandise must be in original condition and packaging,. Returns may be subject to a restocking fee. Return shipping costs will be at the customer’s expense, unless the product is defective. Please provide your name, address, phone number, web order number and e-mail address along with the reason for your return.

NON-RETURNABLE ITEMS: Life rafts, cut goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair, refund or replacement only at the manufacturer’s discretion. If the product is damaged, you must contact San Diego Marine Exchange within 10 days of receipt of the product. If it is defective, you must contact us within the manufacturer’s warranty period.

WARRANTY: Warranty is limited to that of the manufacturer and is subject to the vendor’s discretion. San Diego Marine does not supply an extended warranty though our business.

BACKORDERS: We will notify you whenever an item is not readily available, out of stock, or subject to a manufacturer’s delay. We will continue to process your order when the back-ordered items become available unless you contact us to disapprove of the delay.

DIRECT FACTORY SHIPMENTS (DROP SHIP): Items shipped directly from the manufacturer must be prepaid at the time the order is placed. Sometimes these direct shipments incur additional service fees imposed by the manufacturer, in addition to initial prepaid freight charges. Items shipped directly from the manufacturer may also incur sales tax if the manufacturer operates a business in the destination state. The customer is responsible for all
fees and taxes associated with any drop ship items. We will inform you of any additional sales tax added by the manufacturer. All taxes and fees must be paid prior to shipment.

METHODS OF PAYMENT

METHODS OF PAYMENT: We currently only accept PayPal for online orders. You do not have to have a PayPal account ahead of time. Once you have chosen PayPal as your method of payment at checkout, choose the “Checkout as Guest” option and you’ll be able to pay with Debit or Credit Card.

SALES TAX: San Diego Marine Exchange is not obligated to collect sales tax on any orders shipped directly from our California warehouse to locations outside the state of California. Please see DIRECT FACTORY SHIPMENTS above for exceptions.

SPECIAL ORDERS: We are experts at handling special orders. Feel free to contact us with anything you are looking for, but cannot find. Please have as much information as possible regarding the product you are looking for including: a manufacturer, a part number,  or a description such as color, size etc. and we will get back to you with a quote. A 50% deposit is required on all special orders. All freight/handling is the customer’s responsibility. Special orders are non returnable.

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