FAQ

Returns

If you need to return an item, please email us at weborders@sandiegomarine.com within 30 days of purchase for a Return Authorization number. You may ship via the least expensive freight option available to you. Life rafts, cut goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair, refund or replacement only at the manufacturer’s discretion. Returns may be subject to a restocking fee.

Already have an in-store account?

You can request to create a web account that is linked to your existing in-store account here.  Please note that you will need your customer account number.

If you do not have an in-store account, you can create a web only account here.

Shipping outside USA and Canada

When attempting to ship outside of USA or Canada. Please use our store address as the ship to location and then list your address in the order comments section on the checkout page. We will contact you with updated shipping costs. Please note that the CA tax that you will be charged at checkout will be put towards the updated shipping cost.

 

Address: 2636 Shelter Island Dr

City: San Diego

State: California

Country: United States

Zip Code: 92106

Methods of payment

We currently only accept PayPal for online orders. You do not have to have a PayPal account ahead of time. Once you have chosen PayPal as your method of payment at checkout, choose the “Pay with Debit or Credit Card” option to checkout as a guest.

Adding a comment to your order

In your shopping cart, click the “edit comments” button, write your comment and click “save”.

Freight/shipping costs

You can use our website to get the prices on all items, including the price of available shipping options, by putting an item in your “Shopping cart” and clicking “Checkout.” Then, enter your shipping address on the next page. This will allow you to see the full price of a potential purchase before entering any payment information.

Please note that most orders ship from our location within 2 business days of order placement.

International customs fees

Please note that we are not responsible for, nor are we able to estimate or quote, the customs duties, taxes, port handling charges or other customs charges for orders shipped outside the United States. These fees are the responsibility of the consumer. Please also note that your country’s customs process may delay delivery of your order.

International tracking

The USPS® computer system cannot track your package once it leaves the U.S. via plane. From that point on, packages are tracked only by the mail service of the destination country, territory or protectorate. Frequently, there is no interface between USPS® and these foreign mail services. For this reason, many of our customers use UPS® or FedEx®, even though they are more expensive.

Overpriced Priority Mail International

Our website is plugged directly into the USPS pricing table, but some Priority Mail International shipments end up costing us less. We’ll refund the difference.

Tax refunds

Our website will always Charge San Diego sales tax on orders shipped to customers within California. Orders shipped outside of California will not be charged San Diego sales tax.

If you have a tax exemption please contact our store accounting department to setup a wholesale account with our website.

Old Accounts From DownwindMarine.Com

Accounts on our old site Downwind Marine, are no longer active. Our new site is a completely new system and we cannot access accounts from our previous site.

You can create a new web account here

If you have an in-store account, you can request to access it on our website here.

If you haven’t found an answer to your question from above, please contact us.

UPSGroundOnlySmall - Copy

GROUND FREIGHT ONLY: This icon indicates that the product is not available for airfreight due to federal regulations. We can only ship it via ground services in small quantities within the contiguous (lower 48) United States

Discontinued-Closeout FAQ

DISCONTINUED/STORE CLOSEOUT: Products with these icons have either been discontinued by the manufacturer, or we will no longer be selling them. These items are while supplies last, and we will not be getting anymore in stock. If you purchase more than we have in stock, we will email you to confirm if you would like us to send what we have on hand, or cancel the order.

SpecialOrderIcon for FAQ

SPECIAL ORDER ITEM: Products with this icon are only available via Special Order. For these items, please call our store to order.

StoreOnlyIcon1 for FAQ

IN STORE ONLY: This means that we cannot ship this item, and it can only be purchase in one of our store locations.